Staff of the Directorate of Information and Communication Technology (ICT) on Wednesday, June 10, 2026, participated in a capacity‑building workshop on customer service, organised by the Department of Marketing.
The training was designed to sharpen staff skills and reinforce the Directorate’s commitment to excellent service in support of the University’s mandate of teaching, learning, research, and community engagement.
The workshop was led by Head of Department of Marketing, Dr. Kafui Ernest Tsetse, together with Mr. Alex Akuffo Otopah. They guided participants through modules on professionalism, effective communication, empathy, responsiveness, feedback management, and ethical standards. Their sessions provided practical insights into handling stakeholder concerns, building positive relationships, and ensuring continuous improvement in ICT service delivery.
The Head of the Department underscored the critical role of customer service in ICT operations. He emphasized that the Directorate functions as a vital support unit whose responsiveness and efficiency directly shape the experiences of students, staff, and external clients relying on technology services for academic and administrative activities.
Supporting facilitators Dr. Stanley Glate and Dr. Francis Nutsugah enriched the training with additional perspectives, focusing on practical approaches to complaint management and the importance of aligning customer service with institutional values.
The Ag. Director of ICT, Mr. Mawuli Agbenorto, expressed appreciation to the Department of Marketing for the collaboration. He reaffirmed the Directorate’s commitment to applying the lessons learned to enhance customer satisfaction and uphold professionalism in all client interactions.
He further urged staff to embrace the principle of treating others as they would wish to be treated.
The programme concluded with scenario enactments and interactive discussions, allowing staff to apply concepts learned to real workplace situations. Participants left confident in their ability to strengthen customer service delivery within the Directorate and across the wider University community.